T&Cs:
Before booking:
You will be required to answer a set of triage questions and send a set of front and side profile photos showing the area of concern. We cannot book you without this information. Please also bear this in mind if you are booking on behalf of someone else.
If, based on this information, we advise that we cannot treat you or that the treatment would not benefit you, please do not be offended by this; it is for your own safety and wellbeing. Where possible we will try to suggest other options for you to explore if we cannot treat you.
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Eligibility criteria:
We cannot provide any treatment to you if you are:
Under 18
Pregnant
Planning to become pregnant in the near future
Breastfeeding
Taking anticoagulant medication
Taking steroid medication
Suffering with a neuromuscular or wasting disease
Intoxicated
Allergic to any of the active ingredients of your chosen treatment
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If it is deemed unsafe or unethical to treat you at your appointment or if we do not think that you need the treatment then we reserve the right to turn you away in these instances and your deposit may not be refunded.
If you have any questions that you wish to be answered prior to your appointment please contact us via text, email, Facebook or Instagram.
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Gift vouchers:
Minimum spend £20. All gift vouchers are non-refundable, non-transferable and non-exchangeable. We will endeavour to advise whether you are suitable or not for treatment prior to you purchasing a voucher. If you are purchasing one for somebody else as a gift please enquire first as they may not be suitable for the treatment you had in mind.
Deposits:
All appointments (excluding consultations and required top ups) are subject to a £40 deposit. This deposit is non-refundable and non-transferable.
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Cancellations:
You have until 72 hours before your appointment to cancel/reschedule and your deposit will still be valid for re-booking. If you wish to cancel/reschedule within 72 hours of your appointment, you will forfeit your deposit and this will count as a late cancellation.
After 2 incidents of late cancellations you will not be permitted to rebook.
Failure to attend:
If you fail to attend an appointment you will forfeit your deposit. Failure to attend 2 appointments will result in you not being able to rebook.
A mixture of 1 failure to attend and 1 late cancellation will also result in you not being able to rebook and any deposit paid will be lost.
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Lateness:
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As with any self-employed practitioner punctuality is key for your appointment. I do, however, understand that traffic happens etc. If you are more than 10 minutes late for your appointment you will forfeit your deposit and your treatment will not be conducted- this will be recorded as ‘failure to attend’. It is fundamental that you are treated safely and this is why a set time is allocated.
Top ups:
All advised top ups must be taken within the recommended time frame or an additional treatment charge will be incurred. If you do not adhere to our late cancel/failure to attend policy for your top up appointment, the appointment will be removed and you will not be able to be rebooked. No refund will be given in these circumstances.
Pre-operative instructions (not applicable to consultations only):
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Before attending your appointment there are a few things we need to advise you about. Please read the following very carefully:
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1. Please do not take any antibiotics or ibuprofen for 7 days prior to your appointment- if you are currently on antibiotics for a prolonged period, please consult your GP for their advice before your appointment.
2. Please do not consume any alcohol, caffeine or do any exercise 24 hours prior to your appointment.
3. Please note you will also be advised to not consume alcohol 24 hours after your appointment.
4. We would advise you to not travel on an aeroplane within 14 days of your treatment to allow for healing and in case we need to review you. If you are planning on travelling after your appointment we would advise you to reschedule your appointment for a more suitable time.
5. You will be asked to present valid photo ID at your treatment appointment (such as passport, photographic driving license etc). The ID must include your Date of Birth. If you fail to present valid identification at your appointment, you may be refused treatment and your deposit will not be refunded— You must be over the age
of 18 to have dermal fillers or Botox treatments conducted. If it is found that you have provided false information regarding your name or DOB and that you are not 18 or over, your appointment will be cancelled, no treatment will be conducted and your deposit will not be refunded.
6. Please make sure you have something light to eat before your appointment.
7.If you are prone to bruising you may consider investing in some arnica tablets/cream before your appointment. These can be purchased from most pharmacies and supermarkets.
8.If you are prone to cold sores, please be advised that any treatments around the lip area can cause a break out. If you have an active cold sore at the time of your appointment please let us know as your appointment will need to be cancelled and rescheduled for a later date.
9. If you are undergoing lemon bottle fat dissolving please drink at least 2 litres of water prior to your treatment.
Failure to follow these instructions may result in you being refused treatment and your deposit will not be refunded.
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At your appointment:
All treatment performed by Fresh Faces by Amy is non-refundable.
An in-depth consultation will be conducted with you which includes you providing your medical history and completing a consent form. It is in your best interest to provide us will all information in relation to your medical history regardless of how irrelevant it may seem to you.
You are required to sign a consent form prior to any treatment taking place. You will be given the opportunity to ask any questions you have prior to this and throughout the appointment.
Photos and videos will be taken of you before and after any procedures conducted- this is a legal requirement for record keeping purposes. It is at your discretion whether you allow us to share them on social media or not.